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Customer services

Air Liquide Engineering & Construction services make our customers’ business more competitive through reliable, cost-efficient solutions.

A growing range of services

At Air Liquide Engineering & Construction, we have traditionally offered support over the long-term to the Air Liquide Group. Today, we bring our many years of engineering and operational experience to customers through a growing range of services. These services aim at maximizing the efficiency and reliability of our customers' assets, either engineered by Air Liquide or by other actors in the market.

Customer services
Customer services

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Our goal is to be a one-stop service provider, so that customers can enjoy the reassurance of working with one reliable partner, have more visibility over operating costs and fully optimize each process in the short and longer term. Our offer includes:

  • Engineering services: conversions, modifications, upgrades: from conceptual and feasibility studies to project execution for the improvement of existing plants, design for third parties and validation, performance improvement programs.
  • Remote support services: remote technical assistance, monitoring and diagnostics, customer training, safety studies and recommendations.
  • On site services: deploying our experts to site to resolve issues, check performance, install new components, supervise planned or unplanned shut-down events.
  • Spare parts services: providing specific lists and supply for customers’ asset management, safety stocks, interchangeability studies, compliance with updated regulations.

In a continuous effort to further strengthen the partnership with our customers, Air Liquide Engineering & Construction offers a growing range of services, also through specifically tailored customer services agreements, adapted to a customer’s needs: including premium services such as continual technical support, definition and optimization of maintenance plans and extension of guarantees.